LETTER | Plus Malaysia Berhad (Plus) refers to P Gunasegaram’s column dated Oct 6th, 2022, published on Malaysiakini entitled “Expired TNG cards - the RM270m a year scam”, which mainly touches on the areas which are proprietary of the product owner, i.e. Touch ‘n Go Sdn. Bhd.
Plus’ shareholders, Khazanah via UEM Group (51 percent) and EPF (49 percent) adhere to stringent corporate governance in the management of Plus Group of Companies.
Ultimately, integrity is core to our business and customer centricity is our purpose. We provide a critical service to not only fellow Malaysians but to our international guests as well.
The highway industry is strictly regulated by the Malaysian Highway Authority and operation standards at all toll highways, which are managed by 14 highway concessionaires including Plus, are subjected to the rules and regulations stipulated by the authority.
Touch ‘n Go is the sole government-approved electronic payment system provider for toll collections in Malaysia and operates, amongst others, using its stored-value Touch 'n Go card.
Therefore, the issuance and expiry of the card are not within Plus’ purview.
Furthermore, the RFID sticker, as well as its e-Wallet is also the product of Touch ‘n Go Group of Companies.
We are sorry for the inconvenience this misunderstanding may have caused Gunasegaram and would be more than happy to assist him in any way possible in the future.
The views expressed here are those of the author/contributor and do not necessarily represent the views of Malaysiakini.