KUALA LUMPUR: In an era where data is almost as valuable as currency itself, businesses are in a continuous quest for solutions that not only simplify data management but also unlock the potential within their vast reservoirs of information. Wavelet Solutions Sdn Bhd, with its innovative platform called ‘BigLedger’ heralds a new dawn in how businesses approach this challenge.
Wavelet CEO Vincent Lee (pic above) described BigLedger as the ‘Google Drive for Enterprises’ due to the platform’s ability to transcend traditional boundaries, offering much more than mere storage.
“BigLedger presents a comprehensive, cloud-native platform designed for the intricate needs of modern businesses,” he said.
Since its establishment in 2003, Wavelet has been at the forefront of delivering cost-effective, industry-specific ERP (enterprise resource planning) solutions. With the advent of BigLedger, Wavelet embarked on a mission to elevate this legacy by crafting a comprehensive – yet user-friendly – platform that not only accommodates the dynamic nature of business data but also fosters an environment where this data can be effectively utilised.
“BigLedger embodies the essence of a ‘data hub’ and ‘data lake,’ serving as the cornerstone for businesses aiming to consolidate, manage, and analyse their data from a single, unified platform,” explained Vincent.
BigLedger’s architecture is meticulously designed to preserve the original fidelity and lineage of data, thereby acting as a robust data lake that supports not just storage, but also the detailed analysis of information.
This approach ensures that businesses are not merely collecting data, but are also able to maintain a comprehensive view of their information’s journey, from inception to its current state. Such clarity is indispensable for businesses seeking to leverage their data for strategic decisions.
Seamless Integration, Unifying Processes
Seamless integration across disparate systems is a hallmark of BigLedger’s design.
“The scalability and integration capabilities of BigLedger stand out, enabling businesses to meet their evolving data needs without incurring the significant costs and complexities associated with integrating various business processes,” explained Vincent.
This is in stark contrast to traditional data management approaches, which often require the integration of numerous disparate systems. Such integrations can be not only costly due to software expenses but also complex and challenging to implement and maintain.
“With BigLedger, we address these challenges by providing a platform that not only scales with your business but also seamlessly connects with various cloud services and applications. This eliminates the traditional barriers to entry for comprehensive data management and analysis, making it accessible and manageable, regardless of the size of the enterprise.”
By reducing the need for extensive infrastructural investments and simplifying the integration process, BigLedger allows businesses to focus more on leveraging their data rather than managing the logistics of data storage and analysis.
“This shift in focus is crucial for businesses that aim to stay competitive in a data-driven economy,” added Vincent.
“Furthermore, the platform’s architecture is purposefully designed to support not just the storage of data but also its detailed analysis. This ensures that enterprises are not merely repositories of data but active analysers and utilisers of the information.”
“At Wavelet, we transform the core aspects of your business – product management, sales orders, accounting and customer records – into a unified system akin to Google Drive.
“This transformation is about creating a cohesive environment where every piece of data is interconnected and easily accessible. Our approach ensures that the fundamental elements of your business are integrated seamlessly, providing a solid foundation for data management and analysis.
“Once your data is centralised within our data hub, the real magic begins. The hub makes it easy to synchronise and integrate your business operations. Whether it’s sales, customer service, or inventory management, every aspect of your business can communicate with each other in real-time. This not only increases efficiency but also reduces the likelihood of errors that can occur when systems operate in silos.”
Furthermore, BigLedger’s flexibility allows users to easily plug in various modules tailored to specific business needs. Whether you’re looking to enhance your e-commerce capabilities, improve customer relationship management, or streamline your supply chain, BigLedger provides the modules and tools necessary to customise the data management system.
“This modular approach ensures that as your business grows and evolves, your data management system can adapt and scale with you, without the need for a complete overhaul,” said Vincent.
Innovative Applet store to complement BigLedger
Building on the foundation laid out by the integration and flexibility of BigLedger, Wavelet further enhances the capabilities of businesses through its innovative Applet store. This feature allows businesses to access different catalogues tailored for respective teams, ensuring that every department has the tools they need to succeed.
Among the standout offerings is the POS applet. “Designed with versatility in mind, it can be operated on any device, be it a computer or a phone, ensuring sales transactions can be processed smoothly and efficiently, regardless of the location. This flexibility is crucial for businesses aiming to provide seamless customer service across various touchpoints,” said Vincent.
The e-commerce applet, meanwhile, represents another significant advancement, enabling businesses to add different websites, most commonly used for showcasing a corporate image or operating a shopping cart. This applet integrates essential features such as e-invoicing, which must be connected with the accounting system, and membership management, including points statements and invoicing. These features require seamless integration with the POS system and synchronisation with accounting to facilitate automation, underscoring the importance of considering these systems collectively.
Furthermore, the e-commerce applet offers a serverless advantage, empowering businesses to enhance their websites significantly.
“Websites powered by this applet can read directly from the BigLedger data lake, ensuring that any updates made in the backend, such as price changes, are immediately reflected across all platforms. This consistency guarantees that all prices are accurate and up-to-date, reading from the same source and thereby conserving resources.”
Ionic Technologies
Wavelet also leverages Ionic technologies to revolutionise how businesses manage their digital presence. This approach allows for the creation of software that functions seamlessly as mobile apps, mobile web, and desktop apps -- all from a single development effort. This efficiency eliminates the need for specialised mobile app developers, ensuring that businesses can easily maintain their mobile applications and keep them in sync with platforms like Lazada and Shopee.
Additionally, Wavelet’s platform enhances delivery options, allowing businesses to choose between third-party services like Grab, internal delivery systems or customer pick-up at branches. This flexibility bridges the gap between online and offline experiences, offering a unified customer journey.
The Unified Communication Center (UCC) further streamlines customer interactions by integrating various communication channels – email, webchat, WhatsApp, SMS, and Facebook chat – into one platform.
“This consolidation enables businesses to maintain a cohesive history of customer communications, regardless of the medium, facilitating personalised and efficient customer service,” said Vincent.
Today, a significant portion of Wavelet Solutions’ clientele comprises businesses operating within the computer, handphone, consumer electronics and telecommunications industries.
This diverse yet specialised customer base gravitates towards BigLedger, particularly those in the consumer electronics and lifestyles sector such as One Living and Thunder Match, for several compelling reasons.
“The consumer electronics retail and service distribution landscape is characterised by an intricate web of products featuring countless serial numbers, variations, and components.”
From computers with their myriad permutations and combinations of parts to the complex logistics of managing warranties and extended service plans, the sector demands unparalleled precision and efficiency in handling high-volume transactions. Furthermore, the fast-paced nature of consumer electronics, where product prices are subject to rapid fluctuations, adds another layer of complexity to the operational demands of these businesses.
“By integrating your core business functions into a single, cohesive platform, BigLedger not only simplifies data management but also unlocks the potential for deeper insights and more informed decision-making. It’s about turning your business data into a strategic asset that drives growth and competitive advantage,” said Vincent.
BigLedger addresses these challenges head-on, offering tailored solutions that resonate with the specific needs of this sector:
E-invoice: BigLedger streamlines the billing process, enabling businesses to efficiently manage and send electronic invoices, reducing paperwork and speeding up payment cycles.
B2B Capabilities: Given the critical importance of inventory management and stock levels in the consumer electronics industry, BigLedger’s robust B2B functionalities facilitate seamless stock management and order processing between businesses.
Membership Management: By integrating membership systems, BigLedger helps businesses foster loyalty among customers, enabling personalised engagement and rewards programmes.
Personalised Marketing: Leveraging data analytics, BigLedger empowers businesses to execute personalised marketing strategies, targeting customers with tailored offers and promotions based on their buying habits and preferences.
Inventory Management: Perhaps most crucially, BigLedger’s sophisticated inventory management system allows businesses to track and manage a vast array of products, serial numbers, and warranty information with high accuracy, ensuring that stock levels are optimised and that products are correctly allocated and dispatched.
The synergy between BigLedger’s advanced features and the operational intricacies of the consumer electronics sector underpins the platform’s popularity.
That said, Wavelet has also made its mark with prominent brands such as logistics group and Penang-based TNL Hai Sern Sdn Bhd (TNL), as well as Hello Smart Sdn Bhd, the authorised distributor and service partner for Aqara, a leading provider of smart home products.
“By providing a comprehensive suite of tools designed to tackle the unique challenges faced by businesses in this domain, BigLedger not only enhances operational efficiency and accuracy but also supports dynamic pricing strategies while enhancing deeper customer engagement,” said Vincent.
Owing to Wavelet’s innovative approach in harnessing cloud-native solutions and its impactful contributions to the digitization of business operations, Amazon Web Services (AWS) honoured the company with the prestigious title of ‘ASEAN Software Partner of the Year 2023’.
This recognition serves as a testament to Wavelet's excellence in delivering scalable, efficient and transformative data management solutions through the BigLedger platform, solidifying its position as a leader in the technological advancement of enterprises across Malaysia and the ASEAN region.
This article is provided by AL-SGM Consulting
The views expressed here are those of the author/contributor and do not necessarily represent the views of Malaysiakini.